Responsible Gambling

Gambling should remain a form of entertainment that fits comfortably within your life and budget. This page explains the controls available in your account, the signs that gambling may be becoming difficult to manage, and where to find further support.

Games to try

Our commitment to safer gambling

We want you to use Ken Howells Casino in a way that is safe, controlled and appropriate for you. Gambling is entertainment, not a way to make money, solve financial problems or recover previous losses. There is no guaranteed result, and you should only gamble with money you can afford to lose.

Before you play, decide how much money and time you are comfortable spending. Treat that amount as part of your entertainment budget, just as you would with other leisure activities. Do not use money intended for rent, bills, food, credit repayments or other essential costs. It can also help to set a time limit before you start and to take regular breaks.

You must be 18 or over to use our gambling services.
Only gamble when you feel calm and able to make clear decisions.
Never chase losses by increasing your stake or spending more than planned.
Do not gamble when you are under the influence of alcohol or other substances.
Keep your gambling separate from household spending and essential financial commitments.
Use the controls in your account before gambling becomes difficult to manage.

We verify age and account information as part of our obligations, and we may ask for information or documents before allowing an account to be used or a transaction to be completed. You must provide accurate information and use your own account and payment method. If you are concerned about your gambling, our support team can explain the controls available to you through support@kenhowells-casino.co.uk or the live chat on our site.

Set a limit before you play

A limit is most useful when you choose it before depositing or playing. If you find yourself changing your limit to continue gambling, take a break and consider a time-out or self-exclusion.

The tools in your account

Your account includes tools to help you control how much you deposit, how long you play and how much you can lose. The options shown to you may depend on the account features available at the time. You can find them in the responsible gambling, account or cashier area. If you cannot find a particular control, contact us through live chat or support@kenhowells-casino.co.uk.

How to switch on a control

Sign in to your account and open the responsible gambling, account or cashier settings.
Choose the control you want to use, such as a deposit limit, loss limit, session limit, time-out or self-exclusion.
Select the amount, period or restriction that suits your circumstances. Read the information shown before confirming.
Confirm the setting and check that the new control is displayed in your account.
If the setting does not appear as expected, stop playing and contact our support team for assistance.

Deposit limits

A deposit limit restricts the amount you can deposit during the period you select. This can help you keep gambling within a planned budget. Consider your income, essential spending and other financial commitments when choosing the limit. A limit applies to deposits, not necessarily to the amount already held in your balance or any winnings.

You can normally reduce a deposit limit promptly. An increase may not take effect straight away and may be subject to a waiting period. This delay is intended to give you time to reconsider the change. The confirmation message in your account will explain when the new limit will apply.

Loss and session limits

A loss limit helps restrict the amount you can lose over the period selected. A session limit helps you control how long you remain logged in or playing. These tools are useful if you tend to lose track of spending or time. Set them at a level that is comfortable before you begin, rather than changing them during a session.

Time-outs

A time-out temporarily prevents you from gambling for the period you choose. Use one if you need a short break, feel distracted or notice that gambling is taking more attention than you intended. During a time-out, you should not try to open another account or use another person’s account to continue playing.

Self-exclusion

Self-exclusion is a longer-term decision to stop gambling with us. You can request it through your account or by contacting support. We will explain the available options and apply the restriction to your account. Once self-exclusion starts, it cannot normally be shortened or cancelled before the selected period ends. You should also consider self-exclusion services that cover other gambling operators.

Reality checks

Reality checks remind you how long you have been playing and may show information about your activity. They provide an opportunity to pause, check your spending and decide whether to continue. Take the reminder seriously. If you are surprised by the time or money involved, close your session and use a limit or time-out.

Signs that gambling may be becoming a problem

Problem gambling can affect anyone. It may develop gradually, and you do not need to wait for serious financial or personal harm before asking for help. Consider whether any of these statements apply to you:

You gamble for longer or spend more than you planned.
You increase your stakes to try to recover money you have lost.
You feel restless, irritable or preoccupied when you cannot gamble.
You hide your gambling, deposits or losses from family, friends or colleagues.
You borrow money, sell belongings or use credit to gamble.
You miss work, study, sleep or important responsibilities because of gambling.
You have tried to stop or cut down but have not been able to do so.
You gamble to escape stress, low mood, anxiety or other difficult feelings.

If one or more of these signs feels familiar, stop gambling and use a time-out or self-exclusion. Speak openly with someone you trust and contact a specialist support organisation. You can also contact us through support@kenhowells-casino.co.uk or live chat to ask for help applying an account restriction.

Do not chase losses

Losses cannot be recovered by continuing to play. Take a break, close your session and seek support if you feel pressure to win back money.

Where to get help

Specialist organisations can provide confidential information, practical guidance and support for people affected by gambling, including family members and friends. You can contact them even if you are unsure whether your gambling is a problem.

GambleAware provides information and support to help people understand gambling harms and make changes to their gambling.
GamCare offers confidential advice, information and ongoing support for people affected by gambling-related difficulties.
GamStop is a free online self-exclusion service that can help you block access to gambling accounts with participating licensed operators.
The National Gambling Helpline provides confidential support and guidance for people who are worried about their own gambling or someone else’s.

These organisations can help you consider the next step, whether that is setting stricter boundaries, taking a break, stopping gambling or talking through the effect gambling is having on your life. If you are in immediate danger or feel unable to keep yourself safe, contact the emergency services or a trusted person without delay.

Our team can help with account controls, but we are not a substitute for specialist support. Contact support@kenhowells-casino.co.uk or use the live chat on our site if you want help finding a restriction or closing access to your account.

Protecting minors

Our services are for people aged 18 and over only. We use age verification and account checks to help prevent underage gambling. Do not allow anyone else to use your account, and do not share your password, one-time codes or other security information.

If you share a device or home with children, take practical steps to prevent access. Keep your account signed out when you are not using it, protect your device with a passcode and do not save gambling payment details where another person can use them.

Use parental control features on phones, tablets, computers, games consoles and smart devices.
Set age restrictions and content filters on your home internet connection where those features are available.
Keep gambling apps and account credentials away from children and do not leave an active session unattended.
Check that payment cards, digital wallets and banking applications cannot be accessed by children.
Explain to children that gambling is an adult activity involving financial risk, not a game or a way to earn money.

Parental control software and network filters can reduce the risk of access, but they are not a complete substitute for supervision. If you believe a minor has accessed your account or gambling services, contact us immediately through support@kenhowells-casino.co.uk or live chat so we can help secure the account.