Bonus Terms and Conditions

How our bonus terms work

These Bonus Terms and Conditions apply to bonuses and promotional offers made available by Ken Howells Casino. They explain the main rules for receiving, using and withdrawing funds connected with an offer. A particular promotion may have additional terms shown in the relevant promotion, cashier or account area. Those specific terms form part of these conditions.

By claiming or using a bonus, you confirm that you have read and accepted these conditions and the terms shown for that offer. If you do not want to accept a promotion, do not claim it or use any related bonus funds. You may ask us to remove an available bonus before you use it by contacting support.

We hold a gaming licence and may verify your identity, age, address, payment method and account information before allowing a bonus or withdrawal. Account checks may also be required while an offer is active. If the information requested is not provided, or cannot be confirmed, we may restrict the offer, suspend related funds or take other action allowed under our account terms.

Eligibility and claiming a bonus

Bonuses are available only to players who meet the eligibility conditions for the relevant offer. Unless the promotion says otherwise, an offer may be limited to one bonus per person, household, address, device, payment method or account. We may also limit an offer to new accounts, existing accounts, selected players or a stated period.

• You must be aged 18 or over and legally permitted to use our services.
• You must have one account with us and keep your account information accurate and up to date.
• You must use an approved payment method in your own name, unless we have agreed otherwise.
• You must opt in in the way stated in the promotion, where an opt-in is required.
• You must meet any deposit, play, account or verification condition shown with the offer.
• You must not be self-excluded, subject to a restriction that prevents play, or using an account that we have closed or suspended.

A bonus is not available where claiming it would conflict with a self-exclusion, account restriction or safer gambling measure. We may refuse or remove a bonus if we reasonably believe that an account is being used to obtain an offer contrary to its purpose.

A qualifying deposit must be made using a payment method accepted by us and must satisfy the conditions shown in the offer. Deposits that are reversed, charged back, cancelled or otherwise not received by us do not qualify. A deposit used to claim one promotion may not qualify for another promotion unless the relevant terms say so.

Where a bonus is issued automatically, it may appear in your account after the qualifying action has been completed. Where a code or manual claim is required, the bonus may not be added if the required step is missed. We are not responsible for a missed claim caused by incorrect information, an expired offer or a failure to follow the stated process.

Using bonus funds and meeting wagering conditions

A bonus may be issued as bonus funds, bonus spins, free play or another promotional benefit. The way in which the benefit can be used will be shown in the offer details. Bonus funds are normally used before cash funds, but the order may vary according to the promotion and the information displayed in your account.

A wagering requirement means that the bonus, qualifying deposit or another stated amount must be wagered a specified number of times before associated winnings can be withdrawn. The precise requirement is shown with the promotion. Wagers placed before a bonus is credited may not count, unless the offer expressly says that they do.

Only eligible games and stakes contribute towards a wagering requirement. Different games may contribute at different rates, and some games or features may not contribute at all. The contribution rates and any excluded games are shown in the offer or in your account. Progressive features, jackpots, cash-out activity, cancelled wagers and bets that are voided may not count.

A maximum stake may apply while a bonus is active or while wagering remains outstanding. The maximum stake, including any stake used to buy a feature or enter a game round, is the amount shown in the promotion. If you exceed a stated maximum stake, we may remove the bonus and any winnings connected with it, where permitted by the applicable terms.

• Do not use bonus funds for a game, market or feature excluded by the promotion.
• Do not place wagers in a way intended to complete wagering without genuine play.
• Do not cancel, reverse or alter a wager for the purpose of gaining an unfair benefit.
• Do not transfer, sell, share or exchange a bonus or any related winnings with another person.
• Do not use more than one account, or another person's account, to claim the same offer.
• Do not use a payment method or device in a way intended to bypass an offer restriction.

If the offer includes bonus spins or another time-limited feature, you must use it within the period shown in the promotion. Unused bonus benefits expire at the end of that period. We do not have to replace an expired benefit unless the promotion specifically provides for this.

You can see the progress of an active promotion, where available, in your account or cashier. Displayed progress is an indication of the qualifying activity recorded by us and may change after wagers are settled, cancelled or corrected.

Expiry, withdrawals and cancellation

Every bonus has an expiry period or expiry condition, which is shown with the offer. If the bonus expires before the applicable wagering requirement is completed, the bonus and any winnings that depend on it may be removed. A qualifying deposit may remain in your account unless another term applies or the deposit itself has been reversed.

You may request withdrawal of eligible winnings after all relevant conditions have been met and any required account checks have been completed. A pending withdrawal, bonus balance or associated winnings may be affected if the promotion has not been completed, if a payment is reversed, or if we identify a breach of these terms or our general account terms.

If you ask us to remove a bonus, any bonus funds will be cancelled. Winnings that depend on the cancelled bonus may also be cancelled. Before asking us to remove an offer, check the effect in your account or contact support, as cancellation may not be reversible.

We may cancel, amend or withdraw a promotion when the stated promotional period ends, when the offer has been issued in error, or where technical, payment, legal or operational circumstances require us to do so. Where reasonable, we will take steps to protect eligible balances and will apply changes fairly.

If a bonus is credited incorrectly, you must not use it or any associated winnings. Tell us as soon as possible through support or live chat. We may correct the error and remove funds that were credited by mistake, while taking account of wagers already settled where appropriate.

Fair use, safer gambling and support

Our promotions are intended for individual recreational play. We may investigate activity where we reasonably suspect bonus abuse, collusion, fraud, identity misuse, payment irregularity, automated play or conduct designed to defeat the purpose of an offer. Pending that process, we may delay a withdrawal, restrict promotional access or suspend related funds.

Where a breach is established, we may cancel the affected bonus and related winnings, limit future eligibility, suspend or close an account, and take any further action allowed by our general terms. We will not use these terms to remove a valid balance simply because a player has chosen not to claim a promotion.

Bonuses do not change our safer gambling controls. You can set deposit limits, request a time-out or use self-exclusion through the options available on the site. A bonus should never be used as a reason to increase your spending or continue playing beyond your chosen limits.

Gambling is for adults aged 18 and over. If gambling is no longer enjoyable or is causing concern, support is available from GambleAware, GamCare, GamStop and the National Gambling Helpline. You can also contact us to discuss account restrictions or safer gambling options.

For questions about a bonus, contact support@kenhowells-casino.co.uk or use the live chat on the site. Please include the name of the promotion and, where relevant, the date and amount of the qualifying deposit. We will look into the matter and explain the next step.

These Bonus Terms and Conditions should be read with our general account terms, privacy information and safer gambling information. If there is a conflict, the specific terms displayed for the promotion normally apply to that promotion, while the general account terms continue to apply to your account.