Cookies Policy

What cookies are and why we use them

Cookies are small text files or similar pieces of information placed on your device when you visit a website. They can help a site recognise your device, keep a session open, remember a choice or collect information about how the site is used. Some cookies are stored only while your browser is open, while others remain on your device for longer.

We use cookies and similar technologies to help Ken Howells Casino operate securely and consistently. They can support account access, help us understand which parts of the site work well and allow us to remember settings that you have selected. Depending on your choices, they may also help us measure advertising activity and make information shown on the site more relevant to your interests.

Cookies may be connected with information about your device, browser, visit or account activity. We use this information for the purposes described in this policy and in accordance with the choices available through our cookie notice. A cookie does not normally contain your account password.

The cookies used on a particular page can change as the site develops. The cookie notice on the site is the place to see the current options available to you and to change your non-essential choices.

• Keep essential parts of the site available and help protect account sessions.
• Remember your cookie and other site preferences.
• Understand how visitors use the site so that we can identify faults and improve its operation.
• Measure the effectiveness of communications and advertising where you have allowed the relevant cookies.

The types of cookies we use

Cookies can be grouped by the purpose they serve. A cookie may perform more than one technical function, but the categories below describe the main reasons for using it. The cookie notice may use different wording or show individual choices, but those choices relate to the categories explained here.

Strictly necessary cookies

These cookies are needed for core features of the site. They help a page load correctly, maintain a secure connection and support functions that you have requested. They are not used to build an advertising profile about you.

• Keeping you signed in while you move between account pages, where this is required for the service you have chosen.
• Remembering security, session or consent settings so that the site can respond correctly to your actions.

Performance and analytics cookies

These cookies help us understand how the site performs and how visitors use it. They may collect information such as the pages visited, the time spent on a page, the route taken through the site and whether an error occurred. We use the information in an aggregated or otherwise suitable form to find problems and improve usability.

• Showing us whether a page loads correctly across different devices and browsers.
• Helping us identify pages that are difficult to use or where a technical error affects a visit.

Functionality cookies

Functionality cookies remember choices that make the site easier to use. They are designed to support your requested preferences rather than to provide essential security or measure general site traffic.

• Remembering a language, display or accessibility preference that you have selected.
• Keeping a page setting or non-essential option available when you return during a later visit.

Marketing cookies

Marketing cookies can help us understand whether advertising or promotional communications have reached the intended audience. They may record information about visits to the site or interactions with an advert, subject to the choices you make in the cookie notice.

• Measuring whether a campaign has brought visitors to the relevant area of the site.
• Helping limit repeated adverts or show communications that are more closely related to your previous interaction.

Marketing cookies are not required for you to use the core site. If you do not allow them, you can still use essential features, although some communications or advertising measurements may not work in the same way.

How to manage cookies

When you first visit the site, our cookie notice may ask you to accept, refuse or manage non-essential cookies. Use the available controls to select the categories you want to allow. Your selection is stored so that the site can apply it on later visits, although you may need to make a new choice if your browser data is deleted or the notice is updated.

You can change your selection at any time through the cookie settings available on the site. The settings may allow you to switch categories on or off individually. Strictly necessary cookies may not be available for selection because disabling them could prevent a requested feature or a secure part of the site from working.

You can also control cookies through your browser. Most browsers allow you to see stored cookies, delete some or all cookies, block cookies from particular sites and set a general preference before cookies are placed. The exact steps depend on the browser and device you use, so look at its privacy, security or site settings for the available controls.

1. Open your browser's privacy or security settings.
2. Find the controls for cookies or site data.
3. Choose whether to allow, block or delete the relevant data.
4. Return to the site and use the cookie notice again if you need to set your preferences.

Deleting cookies does not always withdraw a previous choice from every system. It may only remove the record stored on your device. If you use more than one browser or device, you may need to set your preference separately on each one.

What happens if you block cookies

You can block or delete cookies through your browser or use the cookie notice to refuse non-essential categories. However, the site may not work fully if cookies are blocked. A page may not remember your settings, an account session may end unexpectedly or a feature may fail to load as intended.

Blocking performance and analytics cookies should not normally prevent core account functions, but it means we may have less information about technical errors and how the site is used. Blocking functionality cookies may remove preferences that make the site easier to use. Blocking marketing cookies may affect the way advertising activity is measured.

If you block strictly necessary cookies, parts of the site may be unavailable. You may be asked to sign in again, be unable to complete an action or lose information entered into a page. If a feature does not work after you change your settings, try allowing the necessary cookies, clearing the affected site data and opening the site again.

Questions, updates and contact

We may update this Cookies Policy when the site, the technologies we use or the choices available through the cookie notice change. When we make an update, we will publish the new version on the site and may ask you to confirm your cookie preferences again. The date or version shown with the policy, where provided, indicates which wording currently applies.

If you have a question about cookies, cannot use the cookie settings or want help understanding the choices available, contact us at support@kenhowells-casino.co.uk. You can also use the live chat on the site. Please do not send your password or other sensitive account security information by email or live chat.

When you contact us, tell us which device and browser you are using and describe the problem without including confidential security details. This can help us identify whether the issue relates to cookies, browser settings or another part of the site.