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Contact Us

Our support team can help with questions about your account, payments, verification and using our site. Contact us by live chat or email, and provide enough information for us to assist you efficiently.

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How to reach us

You can contact us through the live chat on the site, available 24/7. Live chat is suitable for general questions and help while you are using your account.

You can also email support@kenhowells-casino.co.uk. Please use the email address registered to your account where possible, so we can identify your account and protect your information.

For account-related questions, we may need to complete security and identity checks before discussing personal information or making changes to your account.

What to have ready when you write

Including a few details in your first message can help us understand the issue and respond more quickly. Please have the following information ready:

  • Your username or other account details requested by our support team.
  • The name of the game, payment method or transaction concerned.
  • The date and approximate time when the issue happened.
  • A clear description of what happened and what you need us to check.

Do not send your password, full payment card details or security codes by email or live chat.

Common questions we help with

  • Account and verification: registration details, access issues and identity checks.
  • Deposits and withdrawals: payment queries, pending transactions and available options.
  • Bonuses: eligibility, bonus terms and questions about using an offer.
  • Technical issues: site access, game errors and problems with account features.

Complaints

If you want to make a complaint, email support@kenhowells-casino.co.uk and put Complaint in the subject line. Please explain what happened, include the relevant account or transaction details, and tell us what outcome you are seeking.

We will acknowledge your complaint and reply once it has been checked. We may ask for further information so that we can look into the matter properly. Keeping your messages together in the same email conversation can help us follow the history of your complaint.